Welcome to the websites, pages, and related online properties operated in connection with 48xAI (collectively, the “Site”). These Terms of Service (the “Terms”) set out the rules and conditions under which you may access and use the Site and, where applicable, purchase or receive professional services offered through the Site.
By accessing or using the Site, submitting information through any form, creating a request for contact, or otherwise interacting with our online materials, you acknowledge that you have read and understood these Terms and that you agree to be bound by them. If you do not agree to these Terms, you should discontinue use of the Site immediately.
If you are using the Site or purchasing Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, references to “you” include both you personally (where relevant) and the entity you represent.
For convenience of reference in these Terms, the following definitions apply unless the context clearly requires otherwise:
The Site is provided to share information about 48xAI, describe offerings at a high level, collect inquiries, and facilitate the ordering of Services. Content on the Site may include educational commentary, general marketing descriptions, and examples intended to help visitors understand the nature of our work. Site content is not a substitute for personalized advice tailored to your specific circumstances, and it should not be relied upon as a promise of particular results.
We may update, reorganize, or remove Site pages at any time. Features may be added or discontinued as our business evolves. Temporary interruptions may occur for maintenance, security, or reasons beyond our reasonable control.
We reserve the right to modify these Terms from time to time. When we do so, we will update the effective date shown at the top of this page. Your continued use of the Site after updated Terms are posted constitutes acceptance of the revised Terms with respect to subsequent use of the Site. For a specific Order, the version of the Terms in effect on the date of payment for that Order will govern that Order, unless a separate written agreement expressly states otherwise.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Site for your lawful internal business purposes and for exploring or purchasing Services. This right does not include any right to scrape, bulk-download, resell, or commercially exploit Site content except as expressly allowed.
You agree to use the Site in a manner consistent with ordinary professional use of a business website, including compliance with applicable laws and respect for the security and integrity of our systems and those of our hosting and service providers.
Without limiting any other provision of these Terms, you agree not to:
We may investigate suspected violations and may suspend or terminate access where we reasonably believe these Terms have been breached.
Certain features of the Site may ask you to submit contact details, business information, or other intake responses. You agree that information you submit will be accurate to the best of your knowledge and will be updated if it materially changes during an active engagement.
By providing your email address, phone number, or other contact details, you consent to receive operational communications related to inquiries you submit and Services you purchase. Where marketing messages are subject to opt-out requirements, you may unsubscribe using the method provided in those messages. Operational messages concerning an active Order may still be sent as needed to perform the Services.
You agree that clicking “I agree,” checking an acceptance box, completing checkout, or similarly manifesting assent constitutes a valid electronic signature and acceptance of these Terms and any disclosures presented in connection with your Order.
We collect and process information as needed to operate the Site, respond to inquiries, deliver Services, maintain records, and improve our offerings. Depending on the tools you use with us, information may pass through third-party processors such as hosting providers, form handlers, calendar tools, and payment processors. You are responsible for ensuring that any personal data you share with us (including data about your own customers or employees) is shared lawfully and with appropriate notices and permissions where required.
Please do not submit sensitive personal information through general marketing forms unless we expressly request it through a secure channel as part of an engagement.
48xAI offers professional services related to the design, implementation support, and documentation of AI-assisted operational workflows for businesses. Depending on the Order, Services may include discovery conversations, prioritization of use cases, configuration guidance, preparation of operating documentation, and related onboarding support. The Services are custom professional services and digital assistance, not a consumer retail product shipped in physical form.
Unless an Order expressly states otherwise in writing, Services do not include: unlimited ongoing management of your day-to-day operations; paid media buying; legal, tax, accounting, or HR advice; custom software development beyond the agreed implementation scope; or continuous 24/7 human staffing.
Any timelines, examples, or illustrations discussed in marketing materials are intended to help explain the concept of the Services. Actual scope and sequencing for your business are confirmed during onboarding and may be adjusted based on access, priorities, and technical constraints.
A typical engagement may begin with an inquiry or Order, followed by onboarding / kickoff, information gathering, implementation work within the agreed scope, and delivery of documentation intended to help your team operate what was set up. We may work asynchronously between live sessions.
You acknowledge that productive implementation depends on collaboration. The quality and speed of outcomes are influenced by the clarity of your goals, the readiness of your systems, and the responsiveness of your team.
Fees applicable to an Order are displayed at checkout and/or stated in an invoice or written confirmation. Unless otherwise agreed in writing, fees are denominated in United States dollars and are due according to the payment terms presented at the time of Order. Setup-style engagements are ordinarily payable in advance so that calendar time and implementation resources can be reserved.
Payments may be processed by third-party payment processors. By submitting a payment method, you represent that you are authorized to use it and that the charge may be processed for the amount shown. You are responsible for any bank fees, conversion fees, or similar costs imposed by your financial institution.
Unless expressly stated, fees may be exclusive of taxes. Where we are required to collect taxes, those amounts may be added to your Order. You remain responsible for taxes associated with your purchase where not collected by us.
We may change standard pricing for future Orders at any time. Price changes do not alter fees already paid for a completed checkout unless required by law or expressly agreed in writing.
After payment, you may receive an acknowledgment by email or on a confirmation page. We may retain records associated with your Order, including acceptance of these Terms, timestamps, communication history, and delivery notes, as part of ordinary business recordkeeping.
You acknowledge that the Services require us to allocate professional time and prepare materials specific to your business. Accordingly, except where a mandatory consumer-protection statute applies and cannot be waived, Orders are not cancellable for convenience after payment is processed, and fees are not subject to return, exchange, or credit merely because you later decide not to proceed, do not use the Deliverables, or expected a different commercial result.
If we elect, in our sole discretion, to offer a courtesy accommodation in a particular case, any such accommodation will be documented in writing and will not establish a waiver of this section or a general policy applicable to other customers.
If you believe a charge is incorrect or you have a concern regarding billing, please contact us using the details in Section 26 and include your name, business name, approximate date of purchase, and a description of the concern. We will make a good-faith effort to review the matter.
You agree to provide us a reasonable opportunity to investigate and respond—ordinarily at least fourteen (14) days from our receipt of a complete inquiry—before escalating a billing concern to your card issuer or payment institution. Where onboarding has occurred, access has been granted, documentation has been provided, implementation work has begun, or other Deliverables have been made available, you acknowledge that those facts may be relevant to any subsequent payment review.
Nothing in this section limits remedies that cannot be limited under applicable law. This section is intended to encourage efficient resolution and accurate record-based review of billing questions.
Live sessions, if included, will be scheduled using the calendar or process we designate. You are responsible for selecting a time you can attend and for joining with an appropriate environment to discuss operational details. If you need to reschedule, please do so as early as practicable.
If you miss a scheduled session without notice, we may offer a reschedule subject to availability. Repeated missed sessions or extended periods without response may delay the project. Where lack of participation prevents completion of remaining open items, we may close the engagement with respect to work already performed and materials already delivered.
During an engagement, you agree to:
You acknowledge that if access or information is not provided within a commercially reasonable period after purchase (as a guideline, within thirty (30) days, unless we agree otherwise in writing), our ability to complete remaining tasks may be limited, and we may treat outstanding items dependent on your access as closed.
The Site, including its design, text, graphics, logos, and compilation, is protected by intellectual property laws. Except for the limited browsing rights granted above, no rights are transferred to you by implication or otherwise.
As between you and us, we retain all right, title, and interest in and to our pre-existing tools, methods, frameworks, templates, prompt patterns, documentation structures, and know-how, including improvements that are not specific Client Materials. Upon payment of applicable fees, and subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use Deliverables created for you for your internal business operations.
You may not resell, republish, sublicense, or commercially redistribute our Deliverables or Site materials as a standalone product, training program, or competing service without our prior written consent. You retain ownership of Client Materials. You grant us a limited license to use Client Materials solely to perform the Services and administer the Order.
Each party may receive non-public information from the other in connection with an engagement. The receiving party agrees to use such information only for purposes of performing under these Terms and to protect it with reasonable care. Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known without duty of confidentiality, was independently developed, or must be disclosed by law (in which case, where legally permitted, the receiving party will provide notice so the disclosing party may seek protective treatment).
Implementation may involve third-party platforms, including but not limited to communications tools, calendaring software, customer relationship systems, hosting providers, automation tools, and artificial intelligence services. Your use of those platforms is governed by their terms and privacy policies. We are not responsible for outages, account limitations, model or feature changes, data handling practices, or fees charged by third parties.
Recommendations regarding tools are made in good faith based on information available at the time and are not endorsements that a particular vendor will meet every requirement indefinitely.
If you voluntarily provide testimonials, feedback, or suggestions, you grant us a non-exclusive right to use non-confidential feedback to improve our offerings. We will not publish your name, company name, or logo as a public case reference without your permission, except where you have already provided a public testimonial authorizing such use.
You control your business systems, accounts, credentials, customer records, employee information, financial data, health or other regulated data (if any), and any other confidential or sensitive information (collectively, “Sensitive Information”). You are solely responsible for deciding what Sensitive Information is collected, stored, transmitted, published, or made accessible in connection with your business, including what you choose to paste into forms, emails, chats, shared drives, websites, or AI tools.
You agree that 48xAI is not responsible for any disclosure, publication, or misuse of Sensitive Information that results from your acts or omissions, or those of your owners, operators, employees, contractors, or agents, including without limitation: sharing credentials in public or semi-public channels; granting overly broad permissions; posting customer data publicly; misconfiguring public pages, inboxes, or automations after handoff; failing to follow operating documentation; or instructing systems (including AI agents) to publish or send information that should have remained internal.
To the maximum extent permitted by law, you release and agree not to bring a claim against 48xAI arising from Sensitive Information exposure caused by your negligence, willful misconduct, or failure to implement reasonable administrative, technical, or physical safeguards within your environment after Deliverables have been provided or access has been returned to your control.
You represent that you have all rights and permissions needed to provide Client Materials and access for the Services, and that doing so does not violate law or third-party rights. You agree not to intentionally provide us with data classes we have not agreed in writing to handle (for example, certain regulated categories) without prior notice and mutual written agreement on handling requirements.
As part of implementation, we may configure AI agents and related workflows with instructions and access patterns intended to reduce the chance that Sensitive Information is unnecessarily exposed (for example, limiting what an agent is told to publish, restricting tools/channels where appropriate, and documenting recommended operating practices). You acknowledge that no automated system can eliminate all risk of disclosure, especially where humans later change settings, expand permissions, override instructions, or paste Sensitive Information into outbound messages.
You remain responsible for ongoing supervision of your systems after handoff, for role-based access inside your organization, and for compliance with privacy and confidentiality obligations you owe to your customers, employees, and partners.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Site or Services will be uninterrupted, error-free, or free of harmful components, or that they will achieve any particular business, financial, or operational outcome. You remain solely responsible for evaluating whether the Services are appropriate for your circumstances and for decisions you make based on Deliverables.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL 48xAI OR ITS OPERATORS, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SITE, THE SERVICES, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO A PARTICULAR ORDER SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU TO US FOR THAT ORDER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Where a jurisdiction does not allow certain limitations, our liability will be limited to the maximum extent permitted in that jurisdiction.
You agree to defend, indemnify, and hold harmless 48xAI and its operators, contractors, and affiliates from and against any claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site, Services, or Deliverables; (b) Client Materials or your customer/employee data; (c) your business practices or customer communications; (d) your violation of these Terms or applicable law; or (e) your use of third-party platforms in connection with the Services.
These Terms and any dispute arising out of or relating to them, the Site, or the Services shall be governed by the laws of the State of Michigan, United States of America, without regard to conflict-of-law principles, except to the extent mandatory law in your jurisdiction requires otherwise.
Before commencing a formal proceeding, the parties agree to attempt to resolve the dispute informally by written notice that describes the issue in reasonable detail. The receiving party shall have at least fourteen (14) days to respond in good faith. This informal process is a condition precedent to formal proceedings where permitted by law.
Except where prohibited, exclusive jurisdiction and venue for permitted court proceedings shall lie in the state or federal courts located in Michigan, and each party consents to personal jurisdiction there. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.
You represent that you are not prohibited from receiving Services under applicable export control or sanctions laws, and that you will not use the Services in violation of such laws.
These Terms, together with any Order confirmation or scope note we issue for your engagement, constitute the entire agreement between you and us regarding the subject matter hereof and supersede prior or contemporaneous communications on that subject. If any provision is held unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision shall not constitute a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a corporate reorganization, merger, or transfer of assets. Notices may be provided electronically to the email associated with your Order. Headings are for convenience only and do not affect interpretation. The English language version of these Terms controls.
If you have questions about these Terms, the Site, or an Order, please contact us using the contact method published on www.48xAI.com or the support address included on your payment receipt. To help us locate your records, include your full name, business name, and the approximate date of your inquiry or purchase.